Shipping & returns

Shipping & Returns Policy

Last Updated: August 18, 2026

Shipping Information

Processing Time: Orders are processed within 2–3 business days after payment confirmation.
Delivery Timeframe: We ship worldwide via standard carriers. Please allow 20–30 business days from the date of shipment for delivery. This is an estimate; actual delivery may vary due to customs clearance, carrier delays, or other circumstances beyond our control.
Order Tracking: Once shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking status updates.
Shipping Costs: Calculated at checkout. Any customs duties, import taxes, or brokerage fees are the sole responsibility of the customer.
Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses. Reshipping fees may apply if a package is returned to us.
Lost or Stolen Packages: If tracking confirms delivery but you have not received your package, check with neighbours or your local postal office. We are not liable for packages lost or stolen after delivery confirmation.

Returns Policy

We stand behind our products and offer a 30‑day free return policy. If you are not completely satisfied, you may return your item(s) within 30 calendar days of delivery.

Return Conditions:

Items must be returned unworn, unwashed, and with all original tags and packaging intact.
Customised/personalised items, gift cards, and final sale/clearance items are non‑returnable.
Return requests must be initiated via email within the 30‑day window.

Return Process:

Contact us at support@fabricstitch.shop with your order number and reason for return.
You will receive a Return Merchandise Authorisation (RMA) number and return shipping instructions.
Ship the item back using a trackable shipping method. Keep your shipping receipt until your return is fully processed.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect (we will cover those costs).
Original outbound shipping charges are non‑refundable, except when the return is due to our error.

Refunds:

After we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be credited to your original payment method within 5–10 business days.
The refund amount will equal the product purchase price (excluding original shipping fees, unless applicable).

Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with clear photos of the issue. We will arrange a full refund or replacement and cover all return shipping costs.

Contact for Returns: Email support@fabricstitch.shop with your order number for any return-related inquiries.