Privacy Policy

Last Updated: August 18, 2026

FabricStitch ("we", "our", "us") operates the website fabricstitch.shop (the "Site"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site or make a purchase. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

• Personal data you provide: Full name, email address, billing/shipping addresses, phone number, order details, and payment information. Payment data is processed securely by Stripe; we do not store full credit/debit card numbers on our servers.

• Automatically collected data: IP address, browser type and version, device information, referring URLs, pages viewed, time spent on the Site, and cookies (see Section 5).

2. How We Use Your Information

We use your data to:

• Process, fulfill, and ship your orders.

• Communicate with you regarding order status, tracking, customer support, and returns.

• Send promotional offers and newsletters – only with your explicit consent, which you may withdraw at any time.

• Improve our website, product selection, and customer experience.

• Detect, prevent, and investigate fraud or unauthorised transactions.

• Comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share it only with:

• Service providers: Shipping carriers, Stripe (payment processor), email marketing platforms, and IT/security support – all bound by strict confidentiality and data protection agreements.

• Legal authorities: When required by law, court order, or government regulation, or to protect the rights, property, or safety of FabricStitch, our customers, or others.

• Business transfers: In the event of a merger, acquisition, or asset sale, you will be notified via email and/or a prominent notice on our Site.

4. Data Security

We implement robust security measures, including SSL encryption, firewalls, and secure data storage, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure; while we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may set your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of the Site may not function properly without cookies.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict certain processing activities.

• Withdraw your consent at any time (where consent is the legal basis).

• Request data portability.

• Lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, contact us at support@fabricstitch.shop. We will respond within 30 days.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws (e.g., for tax and accounting purposes).

8. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates the latest revision. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related questions or requests, email support@fabricstitch.shop.